If you’re noticing that a candidate is being assigned to the wrong team or recruiter after setting up specific teams for specific jobs, there are a few important areas to review before reaching out to Support.
1. Check the Discipline
Make sure the Discipline is accurately set for the job (for example, RN, LPN, CNA).
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If the discipline is incorrect, missing, or swapped with a specialty, the system may not recognize the correct routing.
2. Verify the Specialty
Ensure the Specialty is correctly listed and not mistakenly entered as the discipline.
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Example: “ICU” or “ER” should be under Specialty, while “RN” or “LPN” should remain under Discipline.
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Mislabeling these fields is one of the most common causes of routing mismatches.
3. Review Your Team Setup
Double-check that there isn’t another team configured with the same discipline or specialty but restricted by specific states.
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Overlapping or duplicate team setups can cause candidates to be routed incorrectly.
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Each team should have clear, distinct parameters for discipline, specialty, and state coverage.
4. Check Your Team Routing Rules
Please review your team routing rules to ensure they match the exact configurations created by your admin.
For example:
If your team is set up to receive RN – Emergency Department jobs in California, but the job posting displays ER Triage, please check your job feed to see how it was sent to us.
Many times, agencies adjust the job title but still send the specialty as “Emergency Department” and discipline as “RN.”
Because our routing logic is very strict, even small mismatches between your team setup and the job feed can cause routing issues.
5. Check the Job Feed Assignments
Make sure the job isn’t already assigned to a specific recruiter in the job feed.
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Many agencies configure certain jobs to go directly to a designated recruiter.
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If that’s the case, the system will route the candidate based on that job feed rule, not the team assignment.
6. Review “Is” and “Excludes” Rules in Team Setup
If you’ve created a team that uses “Excludes” or “Is not” rules, please make sure you also have a corresponding team that includes the “Is” rules.
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If an “exclude” rule exists without a matching “include” team, routing logic may not know where to send certain candidates.
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This can cause candidates to be assigned to the wrong team or recruiter.
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Always ensure that for every exclusion rule, there is a corresponding inclusion rule to handle the remaining candidates correctly.
✅ Example:
If Team A excludes California, make sure there is another team (Team B) set up that includes California so those candidates are routed properly.
✅ Tip
After making adjustments, try posting a test job to confirm that candidates route to the correct team.
💬 Still Having Trouble?
If you’ve reviewed these steps and candidates are still being assigned incorrectly, please contact Support with the following details:
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Job ID
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Candidate name or ID
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The team or recruiter they were assigned to
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The team or recruiter they should have been assigned to
Our team will review your routing setup and help pinpoint the issue.
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