AI Assistant Update: Admin Usage Controls and Pausing AI Assistant

The AI Assistant has new tools to give admins more control and provide recruiters easier ways to manage active chats. This update removes the recruiter toggle, introduces a customizable pause option, and adds clear steps for admins to manage usage across their teams.

Key Updates

• Recruiter Toggle Update
  The “All Conversations” toggle within the Recruiter profile has been retired. AI Assistant usage is now managed by admins, ensuring consistent settings across the team. Recruiters have less to manage manually and can stay focused on candidate conversations.
• Pause Feature for Recruiters
  Recruiters can now pause the AI Assistant during working hours for up to 12 hours. Once the pause ends, AI Assistant resumes automatically. This makes it easier to manage time away without turning the Assistant fully off.

• Admin-Managed Controls
  Admins are now responsible for setting AI usage for their teams. To update recruiter settings:
  1. Go to Admin > Recruiter tab
  2. Select Edit Recruiter
  3. Scroll to Manage Toggle at the bottom of the page

Why This Change Matters

• Greater admin control so agency policies stay aligned
• Smarter recruiter tools to manage AI during busy times or out-of-office hours
• Reduced manual effort with automatic resume after pausing

Next Steps for Recruiters

• Use the Pause AI Assistant option (up to 12 hours).
• Use the Interrupt AI Assistant button if you need to step into an active chat.
• Contact your admin if you need your AI settings changed.

Next Steps for Admins

• Review recruiter AI settings under Admin > Recruiter tab > Edit Recruiter > Manage Toggle.
• Adjust toggles to match team preferences and policies.

FAQs

1. How do I temporarily stop the AI Assistant during the day?
Use the new Manage Pausing AI Assistant option. You can set a pause for up to 12 hours, and the Assistant will automatically resume once the pause ends.

2. What if I need to step into an active chat while the AI Assistant is screening?
Use the “Interrupt AI Assistant” button in the left chat panel if needed—for example:

• The candidate is confused about the requirements or the next steps.
• The AI Assistant cannot answer their question (such as pay details).
• You want to take over the conversation directly.

After clicking Interrupt:

• A confirmation screen will appear.
• If confirmed, you can send your own message and the “Screening in Progress” tag is removed.
• AI Assistant will pause for 10 minutes after each of your responses.
• The chat moves from “Screening in Progress” to “All Conversations”, and you’ll receive notifications of candidate replies.
• The AI Assistant can still continue screening if enabled and may apply a tag if a result is reached.

3. Where do I go if I need my AI settings changed to pause all AI Assistant Conversations?
Contact your Admin. Admins can update your settings by going to Admin > Recruiter tab > Edit Recruiter > Manage Toggle.